Privacy Policy — How j7774 Collects, Uses, and Protects Your Data

This Privacy Policy ("Policy") describes how j7774 ("j7774", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the j7774 platform at j7774.io, including all associated products such as the sportsbook, live casino, slots, crash games, and wallet services. By registering an account or using any feature of the j7774 platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

1 Introduction

j7774 is Bangladesh's trusted online betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and throughout the country. We understand that your personal data is sensitive, and we take our responsibilities as a data processor seriously. This Policy reflects our commitment to handling your data transparently, collecting only what is necessary, and applying industry-standard security measures to everything we store.

This Policy applies to all personal data collected through the j7774 website, mobile-optimised interfaces, customer support channels, and any other interaction you have with j7774. It should be read together with the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.

2 Data Controller

For the purposes of this Policy, j7774 acts as the data controller — meaning j7774 determines the purposes for which personal data is processed and the means by which that processing is carried out. All data-related enquiries, subject access requests, and complaints should be directed to j7774 using the contact details set out in Section 14 of this Policy.

3 Data We Collect

j7774 collects the following categories of personal data depending on how you interact with our platform:

3.1 Registration Data

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (city and district)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and image
• Passport or driving licence (where provided as an alternative)
• Selfie photograph submitted for facial matching
• Proof of address documentation
• Payment method ownership proof (e.g., screenshot of bKash / Nagad account)

3.3 Financial Transaction Data

• Deposit and withdrawal amounts in BDT
• Payment method identifiers (mobile wallet number, bank account last digits)
• Transaction timestamps and reference numbers
• Bonus and promotional credit history

3.4 Betting and Gaming Activity Data

• Bet slips, selected markets, odds, and outcomes
• Casino game session data, including game title, stakes, and results
• Real money and bonus balance history
• Session duration and login timestamps

3.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Referring URL and on-site navigation paths

3.6 Communications Data

• Support ticket contents, live chat transcripts, and email correspondence with j7774
• Feedback and complaint records

4 How We Collect Data

j7774 collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, contact support, or interact with any input field on the j7774 platform.
• Automatically — through cookies, server logs, and analytics tools when you browse or use the j7774 website, as described in Section 6.
• From payment service providers — transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard in connection with deposits and withdrawals.
• From identity verification partners — where j7774 uses a third-party KYC provider to assist in document authentication, that provider may return a verification result and associated confidence score to j7774.
• From fraud prevention services — device fingerprint data and risk scores where j7774 deploys third-party fraud detection tools.

5 Purpose and Legal Basis for Processing

j7774 processes your personal data for the following purposes, each supported by an identified legal basis:

• Account management and platform delivery — processing is necessary for the performance of the contract between you and j7774 (i.e., our Terms & Conditions).
• Age and identity verification — processing is necessary to comply with our legal obligations to prevent minors from accessing gambling services and to satisfy anti-money laundering (AML) requirements.
• Payment processing — processing is necessary for the performance of the contract and to fulfil applicable financial regulations.
• Fraud detection and platform security — processing is necessary for j7774's legitimate interests in protecting the platform and its players from fraudulent or abusive activity.
• Responsible gaming monitoring — processing is necessary to fulfil our duty of care to players and to comply with responsible gambling obligations.
• Customer support — processing is necessary for the performance of the contract and for j7774's legitimate interest in resolving player queries efficiently.
• Platform analytics and improvement — processing is based on j7774's legitimate interest in understanding how the platform is used in order to improve features and player experience. Analytics data is processed in aggregate and anonymised form wherever possible.
• Marketing communications — where you have provided explicit consent, j7774 may send you promotional emails regarding offers, bonuses, and new features. You may withdraw this consent at any time by contacting support or updating your account preferences.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the j7774 website. They allow the platform to recognise your device, maintain your session, and remember preferences across visits. j7774 also uses similar technologies such as web beacons and local storage objects for equivalent purposes.

6.2 Types of Cookies j7774 Uses

• Strictly Necessary Cookies — These are essential for the platform to function. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies — These remember your preferences such as language settings, display options, and last-used payment method to provide a more convenient experience. Disabling them may affect personalisation features.
• Analytical Cookies — j7774 uses aggregated analytics to understand how players navigate the platform, which pages are most visited, and where usability improvements may be made. This data is not linked to your personal identity.
• Security Cookies — These assist in detecting and preventing fraudulent activity, including account takeover attempts and bot traffic.

6.3 Managing Cookies

You may control cookie settings through your browser's privacy preferences. Please note that disabling strictly necessary cookies will prevent you from logging into your j7774 account and using core platform features. j7774 does not use third-party advertising or behavioural tracking cookies.

7 Sharing Your Personal Data

j7774 does not sell, rent, or trade your personal data to any third party for commercial gain. We may share your data in the following limited and controlled circumstances:

• Payment service providers — bKash, Nagad, Rocket, Upay, and banking partners receive the minimum data required to process your deposit or withdrawal transaction.
• KYC and identity verification partners — j7774 may share identity documents with a certified verification partner solely for the purpose of confirming your identity and age. Such partners are contractually prohibited from using your data for any other purpose.
• Game content providers — Studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive a player session token and account tier for game delivery purposes. These providers do not receive your full personal data profile.
• Fraud prevention and security services — Anonymised device and behavioural data may be shared with specialist fraud detection providers to protect the integrity of the platform.
• Legal and regulatory authorities — j7774 will disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory direction.
• Corporate transactions — In the event of a merger, acquisition, or sale of j7774's business, personal data held by j7774 may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party data processors engaged by j7774 are subject to written data processing agreements that restrict how they may use your data and require them to apply appropriate security measures.

8 Data Security

j7774 applies a multi-layered security architecture to protect your personal data against unauthorised access, loss, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and j7774 servers.
• At-rest encryption for sensitive data fields including passwords (bcrypt-hashed), NID numbers, and payment method identifiers stored in our database.
• Access controls — j7774 staff access to personal data is strictly role-based and limited to personnel who require it to perform their job function. All access is logged and audited.
• Two-factor authentication for internal system access by j7774 team members.
• Regular security assessments including vulnerability scanning and penetration testing conducted by independent security professionals.
• Incident response procedures — j7774 maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you as required by applicable law.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your j7774 login credentials confidential and for enabling OTP two-step verification on your account.

9 Data Retention

j7774 retains your personal data for the periods set out below, after which data is securely deleted or anonymised:

• Account and registration data — retained for the duration of your active account and for a period of 5 years following account closure, in line with standard AML record-keeping requirements.
• KYC and identity verification documents — retained for 5 years from the date of verification or account closure, whichever is later.
• Financial transaction records — retained for 7 years from the date of each transaction to satisfy financial record-keeping obligations.
• Betting and gaming activity logs — retained for 2 years from the date of each session, after which they are aggregated and anonymised.
• Technical and device data (logs) — retained for 90 days on a rolling basis for security and fraud investigation purposes.
• Customer support communications — retained for 3 years from the date of last contact.
• Marketing consent records — retained for the duration of your active consent and for 2 years following withdrawal of consent.

Where a legal hold is placed on data (e.g., due to an ongoing dispute, regulatory investigation, or court order), the above retention periods are suspended for the duration of that hold.

10 Your Rights

Subject to applicable law, registered players on j7774 have the following rights in relation to their personal data:

• Right of Access — You may request a copy of the personal data j7774 holds about you. We will provide this within 14 business days of a verified request.
• Right to Rectification — You may request correction of any inaccurate or incomplete personal data held about you. You may also update certain data fields directly within your j7774 account settings.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing based on legitimate interests. Please note that some data must be retained for legal compliance reasons even following a deletion request.
• Right to Restrict Processing — You may request that j7774 restrict the processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability — Where processing is based on your consent or on the performance of a contract, you may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, subject to j7774 demonstrating compelling grounds for the processing.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact j7774 using the details in Section 14. We may require proof of identity before processing a data rights request. All requests will be acknowledged within 2 business days and resolved within 14 business days unless the complexity of the request requires an extension, in which case we will inform you promptly.

11 Children's Privacy

j7774 is strictly an adult platform. All products and services are exclusively available to persons aged 21 years and above. j7774 does not knowingly collect personal data from persons under the age of 21. If j7774 becomes aware that personal data has been collected from a person under 21, that data will be immediately deleted and the associated account will be permanently closed. If you believe that a minor has submitted personal data to j7774, please contact us immediately at the address provided in Section 14.

12 Third-Party Links

The j7774 platform may contain links to third-party content, including game provider interfaces and payment gateway screens. Once you navigate away from j7774.io, this Privacy Policy no longer applies. j7774 is not responsible for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access in connection with using the j7774 platform.

13 Changes to This Privacy Policy

j7774 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered Players by email. We encourage you to review this Policy periodically. Your continued use of the j7774 platform following the publication of a revised Policy constitutes your acceptance of those changes.

14 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to j7774's handling of your personal data, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Response Commitment: All privacy-related enquiries are acknowledged within 2 hours and fully responded to within 14 business days.